Solutions
Assessments & Audits
Transform data into action. Get expert analysis and recommendations from Strativity’s assessments and audits to make informed CX decisions and achieve business goals.
Overview
Drive Customer Centricity
Strativity Group provides a comprehensive range of assessment and audit methodologies which have been used by thousands of organisations globally. Our capabilities in audit and assessment include:
- Customer Centricity Assessment
- Customer Maturity Assessment
- Omnichannel Strategy Assessment
- Engagement & Retention Strategy Assessment
- Digital Readiness & Management Model Assessment
- Digital & Data Strategy Audit
- VoC Program Audit
- Contact Centre Assessment
- Cultural Assessment
- Experience Audit
Solution Offerings
Our Assessment & Audit Methodologies
Customer Centricity Assessment
Omnichannel Strategy Assessment
Engagement & Retention Strategy Assessment
Digital Readiness & Management Model Assessment
Digital & Data Strategy Audit
VoC Program Audit
Contact Centre Assessment
Cultural Assessment
Experience Audit
Alex De Waal - Chief Executive Officer of Greyhound Australia
Andrew Chanmugan - Executive General Manager of CX of Bankwest
Simon Grant - Group Executive of Advocacy & International
Mark Healy - Managing Director of Global Payments ANZ
Ant Dureau - Chief Client Officer of AMP
Annette Hili - Chief Operating Officer of BaptistCare
Chris Jackson - General Manager, Customer Experience & Digital at Transurban
David Surveyor - CEO at Alliance Group
Erryn Schettino - National Manager, Sales and Customer Strategy of BlueScope
Mike Tristram - Chief Executive Officer of Trisco Foods
Paul Rayson - Chief Executive Officer of CommSec
David Armstrong - Chief Executive Officer of Allity Aged Care
Mike Tristram - Chief Executive Officer of Trisco Foods
David Atkin - Chief Executive Officer of Cbus
Chris Wilesmith - Managing Director of Supercheap Auto & Chief Executive Officer of Mitre 10 New Zealand
Chris Koo - Manager of Domestic Parcels at Australia Post
Nicola Reynolds - General Manager of Customer, Insights and Marketing at Benetas
Jerry Sheridan - President and Chief Executive Officer of AmeriGas
Our Clients
With Over 700+ Proud Clients